If you are currently unsatisfied with your plan and are looking to switch there are a couple of things to consider here. Usually the only time you can switch your plan is during your renewal which happens every year on the anniversary of your plan.
Some insurance carriers will allow an off-cycle plan change. This means that they will allow your group to switch to a new plan outside of your renewal date. Please email our support team at email@example.com for more assistance about switching your plan off-cycle.
The other option you have is switching over to another insurance carrier. You are able to cancel your current plan at any time. When you find a new plan with another insurance provider, we will submit your completed application and wait for approval. As soon as we have approval we will cancel your current plan so there is no lapse in coverage. Please reach out to our support team for more assistance in switching health insurance providers.