Usually, the only time you can switch the plan(s) you offer is during your annual renewal. This happens every year on the anniversary date of your plan. If you are currently unsatisfied with your plan and are looking to switch, here are some options:
1) Some insurance carriers may allow an off-cycle plan change which means they will allow your group to switch to a new plan outside of your renewal date. However, this is pretty rare and they usually won't allow it. Please email our support team at email@example.com for more information about an off-cycle plan change.
2) Another possible option you have is switching to another insurance carrier. In this case, you would cancel your current plan and start a new plan with a different insurance carrier. Please email our support team at firstname.lastname@example.org for more information about an off-cycle plan change.
3) Your last option is to keep your current plan and wait until your renewal. At your renewal you can switch to any plan offered by your current carrier and you'll also have the opportunity to explore other alternatives.