Whenever a change is made to your account, your invoices will be updated accordingly. Insurance billing systems take 1 to 2 billing cycles to process changes such as the following:
- Renewal Rates
When an employee is enrolled or terminated from your account, or you make a change during your renewal, it will take time for the insurance company's billing department to process the changes. The standard processing time is usually 1 to 2 billing cycles, which can mean 1 to 3 months before you see the change on your monthly invoice.
For example, if you terminate an employee on June 1st, the termination will show up on your July or August invoice. Please ensure you are paying your invoices in full even if you are still being charged for a recently terminated employee. Any premiums paid for a terminated employee will be refunded to your account once the change has been processed by your insurance carrier.
If you believe you deserve a refund or you are not seeing an employee enrolled on your monthly invoices after 2 billing cycles, please reach out to our support team at firstname.lastname@example.org so we can look into this on your behalf.