You should be receiving your invoices by mail or email each month. If you need an additional copy, you can obtain these directly from Aetna by phone or by Aetna’s online employer portal.
Invoices are generated mid-month. For example, June's invoice will become available in mid-May, and July invoice will become available mid-June. The invoices will either be mailed to your billing address on file with SimplyInsured or sent to the email address associated with your SimplyInsured account.
How to get your invoice over the phone:
You can call Aetna directly at 800-343-6101 to request multiple monthly invoices. Be sure to know your group number when you call in. If you don't know your group number, you can find it on your SimplyInsured dashboard.
How to get your invoice online:
To obtain your monthly invoices online, you can go to the Aetna Employer Portal and login. If you do not have access to your employer portal, you can register here:
- Go to: www.aetna.com/pspregister/
- Make sure the values you enter in for account number, administrator name, and email all match exactly what you entered into your company application on SimplyInsured.
- Follow the online steps to complete your portal registration
Note: please ensure all the information you are inputting corresponds with the information you entered into your company application with SimplyInsured.
Once you have logged in successfully, you can access your invoices by clicking “View Invoices”. You can search for past or present invoices here.
If you have any other questions regarding your Aetna invoices you can reach out to your Aetna Billing Contact. This number is listed on your Aetna invoice. Shown here:
If you have any questions regarding paying your Aetna invoices or reading your invoices, you can reference these articles in our Help Center:
If you have any questions about this, please submit a request to our customer care team at the link below: